Shipping Method & Delivery Time
Delivery time varies depending on the destination country/region of your shipping address. All orders are delivered via YunExpress with reliable global logistics services. We offer two official shipping options for all customers: Standard Shipping and Fast Shipping. The specific shipping cost will be automatically calculated and displayed at checkout according to your order information. For Standard Shipping, the delivery time is 5 to 15 business days. For Fast Shipping, the delivery time is 3 to 10 business days, and both shipping methods are delivered by YunExpress.
Order Processing
All orders placed on kissmypet.shop are typically processed, packed, and shipped within 2–3 business days (excluding weekends and public holidays). We strive to process all valid orders in a timely manner to ensure fast delivery.
Shipping Fees
We provide free standard shipping on all pet products storewide. Fast shipping fees will be automatically calculated and displayed at checkout based on your shipping destination and order weight.
Tracking Information
Once your order has been dispatched from our warehouse, you will receive an automated confirmation email containing your unique tracking number and tracking link. If your order contains multiple items, products may be shipped separately due to size, weight, or inventory availability. You will receive independent tracking information for each shipment.
Multiple Items & Split Shipments
We aim to ship all items in your order in a single package whenever possible. However, to ensure product safety and delivery efficiency, multiple items may be divided into separate shipments. You will be notified via email immediately once each package is shipped out.
Address Changes & Order Cancellation
Once an order enters processing or shipping status, no delivery address modifications are allowed. Customers may cancel their order within 60 minutes after placement and re-submit a new order with the correct shipping address.
Important Notice: If packages are lost, undeliverable, or returned due to incorrect address information provided by the customer, kissmypet.shop will not be responsible for replacement or refunds. All losses caused by customer-provided wrong information shall be borne by the customer.
Taxes & Duties
Import taxes, customs duties, clearance fees, and other related charges may apply when the parcel arrives at your destination country. These fees are determined and charged by your local customs authority.
All customs fees, taxes and duties are the sole responsibility of the recipient and are not covered or reimbursed by kissmypet.shop. For specific charge standards, please consult your local customs office.
Shipping Locations
We currently ship pet products to countries and regions worldwide through reliable global logistics partners including YunExpress, DHL, UPS and FedEx. The available shipping destinations cover Denmark, Germany, Russia, France, Finland, Netherlands, Czech Republic, Croatia, Latvia, Lithuania, Luxembourg, Romania, Malta, Norway, Portugal, Sweden, Switzerland, Cyprus, Slovakia, Slovenia, Spain, Greece, Hungary, Italy, United Kingdom, Ireland, Estonia, Austria, Bulgaria, Belgium, Poland, Angola, Ghana, Kenya, Rwanda, Morocco, South Africa, Nigeria, Tanzania, Uganda, United Arab Emirates, Bahrain, Philippines, Qatar, Kuwait, South Korea, Malaysia, Japan, Thailand, Türkiye, Singapore, Israel, Indonesia, Jordan, Vietnam, Argentina, Brazil, Colombia, Canada, Peru, Mexico, Chile, United States, Saudi Arabia, Australia, and New Zealand.
If your country or region is not listed above, please feel free to contact our customer support team to check available shipping options for your location.
Contact Us
If you have any questions or concerns regarding our shipping policy, delivery status, or logistics issues, please contact our support team at: shi681068@gmail.com
We will reply to your inquiry as soon as possible within 24 hours.