Last updated: November 17, 2025
kissmypet.shop operates this website and online store, including all related features, content, tools, products, and services to deliver a professional and pleasant shopping experience for customers (collectively referred to as the “Services”). Our store is built on WordPress and powered by WooCommerce, which enables us to provide stable and secure online shopping services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit, browse, register, purchase, or interact with our website and Services.
In the event of any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail concerning the collection, processing, and disclosure of personal data.
By accessing and using our website and Services, you confirm that you have read, understood, and agreed to the practices outlined in this Privacy Policy.
Personal Information We Collect
“Personal Information” refers to any information that can identify or be reasonably linked to an individual. This does not include anonymous or de-identified data that cannot be associated with any specific person. Depending on how you interact with our website, we may collect and process the following categories of personal information:
- Contact Information: Your full name, residential address, billing address, shipping address, phone number, and email address.
- Financial Information: Payment card details, transaction records, payment confirmation information, and other financial data required to complete order payments.
- Account Information: Registered username, password, account preferences, security settings, and other profile-related data.
- Transaction Information: Products you browse, add to cart, save to wishlist, purchase, return, exchange, or cancel, as well as your historical order records.
- Communication Records: Content and information you provide when contacting our customer support team via email or message for inquiries, assistance, or feedback.
- Device & Technical Information: Your device type, browser information, network details, IP address, and unique device identifiers.
- Usage Data: Information about your browsing behavior, interaction time, page navigation, and preferences while using our website services.
Sources of Personal Information
We collect personal information from the following channels:
- Direct Submission: Information you actively provide when registering an account, placing an order, updating your profile, or contacting customer service.
- Automatic Collection: Technical data automatically collected through our WordPress site, cookies, session tracking, and similar tracking technologies when you browse or access our WooCommerce store services.
- Service Providers: Authorized third-party platform partners who process data on our behalf, including payment gateways, logistics providers, data analysis plugins, cloud hosting providers, and customer support tools compatible with WordPress & WooCommerce.
- Official Business Partners: Legitimate data obtained from cooperative marketing and technical partners in compliance with relevant laws.
How We Use Your Personal Information
We only use your personal information for legitimate business purposes as follows:
- Service Provision & Optimization: To process your orders via WooCommerce, complete payment verification, arrange product delivery, support returns and exchanges, maintain your WordPress user account, record your preferences, recommend suitable pet products, and continuously optimize our website functions and shopping experience.
- Marketing & Promotion: With your consent, we may send you promotional emails, product updates, discount activity notifications, and personalized marketing content related to pet products. You may opt out of promotional messages at any time.
- Security & Risk Prevention: To verify user identity, protect WordPress account security, prevent fraudulent transactions, detect illegal or malicious behaviors, and ensure the safety of our website and user transactions.
- Customer Communication: To respond to your inquiries, solve after-sales problems, provide timely customer support, and maintain normal user service relations.
- Legal Compliance: To comply with applicable national and regional laws, respond to legal procedures and official inquiries, enforce website terms, and resolve disputes and legal proceedings.
How We Disclose Your Personal Information
We will never sell your personal information for commercial profit. We may only disclose your data to third parties in the following legitimate scenarios:
- To third-party service providers supporting our WordPress & WooCommerce store operations, including web hosting providers, payment service gateways, logistics and shipping companies, data analysis plugin vendors, cloud storage services, and customer support partners, to ensure the normal operation of website services.
- To official marketing and business partners for standardized promotional and advertising services, which will be governed by the partners’ independent privacy policies.
- When you independently authorize or request us to share your information, such as social media login authorization and third-party widget usage embedded on our WordPress site.
- To our affiliated enterprises and group companies for standardized business operation and service optimization.
- In the event of business mergers, acquisitions, asset transfers, bankruptcy liquidation, or to comply with legal obligations, judicial subpoenas, and official regulatory requirements, as well as to protect the legitimate rights and interests of our website and users.
Relationship with WordPress & WooCommerce
Our website and online store are built on the WordPress content management system and fully powered by the WooCommerce e-commerce plugin. WordPress and WooCommerce will collect and process technical and usage data related to your access to our website to ensure stable website operation, service improvement, and security maintenance.
Your submitted order details, checkout information and personal data will be stored within our WordPress database and transmitted to compliant third-party service providers integrated with WooCommerce (including payment processors and logistics tools), which may involve cross-border data transmission.
WooCommerce may use your store interaction data to optimize core e-commerce functions and personalized shopping features. All data processing behaviors carried out by WordPress and WooCommerce are subject to the Automattic Privacy Policy. You can check and exercise your data rights through Automattic’s official privacy portal.
Third-Party Website Links
Our WordPress website may contain links to third-party independent platforms and websites, as well as embedded third-party plugins, widgets and advertising tools. We do not control the privacy policies and content of external websites or third-party embedded tools. After jumping to third-party platforms, you shall check their independent privacy and terms policies by yourself. We are not responsible for any data security risks, information leakage, or losses caused by your access to third-party websites or third-party embedded plugins.
Children’s Privacy Protection
The products and services on kissmypet.shop are intended for use by adults. We do not knowingly collect personal information from minors under the legal age of majority in your region. If you are a parent or guardian and find that your child has provided us with personal information without authorization, please contact us promptly, and we will delete the relevant data immediately from our WordPress database. We do not sell or share any personal information of users under 16 years of age.
Information Security & Data Retention
We adopt industry-standard technical and management measures for our WordPress site and WooCommerce store to protect your personal information from leakage, tampering, loss, and unauthorized database access. However, no network security system is absolutely foolproof, and we cannot guarantee 100% absolute security of data transmission and storage.
We will retain your personal information stored in our WordPress database only for the period necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce service agreements. When the data is no longer needed, we will securely delete or anonymize your information from our server and database.
Your Data Rights & Choices
Depending on your residential region, you may enjoy the following personal data rights:
- Right of Access: You may request a copy of the personal data we store about you in our WordPress database.
- Right of Deletion: You may request us to delete your personal information and WooCommerce order records under valid conditions.
- Right of Correction: You may request to correct inaccurate or incomplete personal data stored in your WordPress user profile.
- Right of Data Portability: You may obtain your personal data and request transmission to a third party within legal scope.
- Opt-out of Marketing: You may unsubscribe from our promotional emails at any time via the unsubscribe link in marketing messages. We may still send you essential non-promotional emails related to orders, WordPress accounts, and service notifications.
We will not discriminate against any user who exercises their legal data rights. We may verify your identity before processing your data requests to ensure information security. You may entrust an authorized agent to submit requests on your behalf with valid authorization proof.
Complaints & Appeals
If you have any doubts, disputes, or complaints about our data processing practices on this WordPress & WooCommerce store, please contact our customer support team. You also have the right to file a complaint with your local data protection authority in accordance with applicable laws.
International Data Transfers
Your personal information stored on our WordPress server may be transferred to and processed in countries or regions outside your residence for website hosting, store operation and technical support. For cross-border data transmission involving the European Economic Area and the United Kingdom, we will adopt standard contractual clauses and other legally recognized mechanisms to ensure your data is protected in compliance with local privacy laws.
Policy Updates
We reserve the right to update this Privacy Policy irregularly to adapt to business adjustments, WordPress & WooCommerce technical upgrades, and legal regulatory changes. The updated policy will be published on this page with the latest revision date. Continued use of our website services after policy updates constitutes your acceptance of the revised terms.
Contact Us
If you have any questions, suggestions, or rights requests regarding this Privacy Policy and our data processing practices on this WordPress & WooCommerce store, please contact us via email: shi681068@gmail.com
We will respond to your legitimate inquiries within 24 hours.